Frequently Asked Questions
Which payment options do you accept?
- Mastercard & Visa
- Paypal (Visa, MasterCard, Discover, or American Express)
- Bancontact/Mister Cash (Belgium)
- iDEAL (Netherlands)
- Belfius Direct Net
- SOFORT Banking
Is shipping really free?
Yes! We provide free worldwide shipping on any order amount.
Will my glasses survive the shipment?
Our packaging process: sunglasses → handmade pouch → wood fiber → wooden box → bubble wrap → carton box.
So you can be rest assured of it’s safety.
Do you have a return policy?
We offer all customers a 14 day return period. Pleas make sure that the sunglasses are in their original condition. Basically, make sure we can still sell them.
Can I change an order?
Possibly, if we haven’t send your glasses yet we can change your order. So contact us ASAP. If the glasses are already shipped they are out of our hands. If you want to exchange the glasses you can do it within 14 days if they’re still in their original condition.
Where can I buy your glasses?
Right here on this website! You can also buy and test them at our stockists. More stockists coming soon.
Do you offer warranty?
We offer a 12 months warranty time for all glasses sold through www.splinterr.com
SPLINTERR warrants that it’s products will be free from defects in material and workmanship during normal use for 12 months. Provided that the sunglasses has not been abused, altered, defaced or misused or otherwise damaged through the act or neglect of the consumer.
If a problem occurs during the warranty time we will:
- Repair the defect for free
- Replace the defective product
- Refund your actual purchase price less reasonable depreciation
Are my eyes protected?
We are committed to offer the best quality to our customers, we have chosen to put german quality Carl Zeiss Vision® lenses in all our sunglasses. They offer full UVA/UVB protection.
Is your wood sustainable?
All the wood we use are from sustainable sources. Our wood is coming from sustainably maintained forests in New-Zealand and South-America. Check the product page to get more information about your particular glasses.
Are wooden sunglasses durable?
Yes, we use quality wood and quality workmanship to offer you durable wooden sunglasses. They will last a long time under normal use.
Can wooden sunglasses get wet?
Yes! If you found us on social media you’ll probably have seen some pictures of our sunglasses floating. Because they don’t only can get wet, some even float! So no more lost sunglasses on vacation 🙂
Can we sell your sunglasses?
Yes! Contact us, and we will get back to you!
Do you want retailers from other countries?
Sure, we are always interested to sell internationally. We have a lot of customers that want to try our sunglasses on but are not able to because they don’t have a retailer in a short distance.
Are you interested in a collaboration?
We are always open for collaboration requests. You want to write an article about our products? You are a brand and want to collaborate for a pair of sunglasses or a collection? …
Do you offer dropshipping?
Yes, we offer dropshipping. Click the link for more information.